The working group examines how media create trust in pluralistic societies and thereby enable the productive resolution of conflicts and at the same time reflect these processes. Based on the findings of the increasing digitalization of communication, the working group examines the operational and formal aspects of mass media (press, TV), film, literature, telecommunications and social media as well as functional media in law, business and politics in their formal and informal use. The working group’s methodological approach goes beyond content-, text- and technology-centered analyses and takes aesthetic, legal and economic factors into account.